Privacy Policy

Last updated: August 2, 2026

Emerald Coast AI ("we," "us," or "our") operates the website emeraldcoast.ai and provides AI-powered marketing services to businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or submitting information to us, you agree to the practices described here.

1. Information We Collect

Information you give us

Contact details — name, email address, phone number, and business name when you submit a form, use our chat widget, or reach out to us directly.
Project information — the services you're interested in, budget range, and any details you share about your business goals.
Communications — the content of emails, text messages, chat conversations, and calls with us.

Information collected automatically

Aggregate usage data — pages visited, time on site, and referring source, collected in aggregate through privacy-focused analytics that do not identify individual visitors.
Device and technical data — browser type, operating system, device type, and approximate country or region derived from IP address.

We do not use tracking cookies. This website does not set advertising or analytics cookies, and does not store data in your browser for tracking purposes. Our analytics are cookieless and report only aggregate traffic patterns — we cannot identify you from them.

The chat widget on our site may store a small amount of data in your browser so a conversation can continue if you navigate between pages. This is used only to maintain your chat session.

2. How We Use Your Information

To respond to your inquiries and provide proposals
To deliver, maintain, and improve the services you've engaged us for
To send appointment confirmations, reminders, and service updates
To send marketing communications where you have consented, and only until you opt out
To improve our website, offerings, and customer experience
To comply with legal obligations and enforce our agreements

3. SMS and Text Messaging

If you provide your mobile phone number and give consent, Emerald Coast AI may send you text messages related to your inquiry or the services we provide.

Consent

We only send text messages to people who have given express written consent — for example, by checking a consent box on a form or in our chat widget. Consent to receive text messages is not a condition of purchase of any goods or services.

Types of messages

Replies to inquiries you have submitted
Appointment scheduling, confirmations, and reminders
Account, project, and service updates
Promotional or marketing messages, where you have separately consented

Message frequency and cost

Message frequency varies based on your interactions with us. Message and data rates may apply. Your mobile carrier's standard rates will apply to messages sent and received.

Opting out and getting help

You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and no further messages will be sent. To rejoin, sign up again as you did originally.

For help, reply HELP to any message, or email us at hello@emeraldcoast.ai.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed.

No sharing of mobile data. Mobile information and SMS consent will not be shared with or sold to third parties or affiliates for marketing purposes. All categories of the above exclusions related to text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

4. How We Share Information

We do not sell your personal information. We share information only in these circumstances:

Service providers. Vendors who help us operate our business — such as our CRM, email delivery, messaging, hosting, payment processing, and analytics providers. These providers may only use your information to perform services for us.
Legal requirements. When required by law, subpoena, or to protect our rights, safety, or property.
Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.

As stated above, mobile phone numbers and SMS consent data are excluded from all sharing except with the messaging providers and aggregators strictly necessary to deliver the messages you have requested.

5. Third-Party Services

Our website and services rely on third-party tools, which process data according to their own privacy policies. Specifically, this website transmits data to:

Our customer relationship and messaging platform — receives contact details and conversation content submitted through the chat widget, and handles our email and SMS communications.
Our form delivery provider — receives the contents of the contact and quiz forms in order to deliver them to us by email.
Our hosting and security provider — serves the website and provides cookieless aggregate traffic analytics.

We do not load advertising networks, social media trackers, or third-party marketing pixels on this website. Our website may contain links to third-party sites, which we do not control and are not responsible for.

6. AI-Generated Content

We use artificial intelligence tools to help produce marketing materials, content, and automated responses. Information you submit may be processed by these tools in the course of delivering our services. We do not knowingly submit sensitive personal information to third-party AI systems.

7. Data Retention

We keep your information for as long as needed to provide our services, maintain business records, and comply with legal obligations. When information is no longer needed, we delete or anonymize it. You may request deletion at any time — see Section 9.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Access and correction — request a copy of the information we hold about you, or ask us to correct it.
Deletion — request that we delete your personal information, subject to legal retention requirements.
Email opt-out — click the unsubscribe link in any marketing email.
SMS opt-out — reply STOP to any text message.

To exercise any of these rights, email hello@emeraldcoast.ai. We will respond within a reasonable timeframe.

10. Children's Privacy

Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated where required by law. Continued use of our website or services after changes take effect means you accept the revised policy.

12. Contact Us

Questions about this Privacy Policy or your information:

Emerald Coast AI
Fort Walton Beach, Florida, United States
Email: hello@emeraldcoast.ai
Web: emeraldcoast.ai